Refund policy

Return & Refund Policy

We are committed to providing a smooth and transparent shopping experience. Please review our policy carefully before making a purchase.

1. Order Cancellation Policy

Once an order has been placed and is being processed or shipped, it cannot be canceled.

We do not accept cancellation requests for reasons such as:

  • Finding the product at a lower price elsewhere

  • Change of mind after purchase

  • Ordering by mistake

If your order is already in transit, it must be delivered before any further support can be provided.

2. Incomplete Order Claims Policy

To ensure fairness and accuracy in resolving issues, customers are required to record a full unboxing video.

The video must:

  • Clearly show the sealed package before opening

  • Capture the entire unboxing process without cuts or edits

  • Show all contents inside the package

Failure to provide a valid unboxing video may result in rejection of the claim.

3. Return Policy

We only accept returns under the following conditions:

  • The item is damaged or defective

  • The wrong item was received

  • Missing parts from the order

All returns must include proof of purchase.

Returns must be requested within 10 days of delivery.

Customers are responsible for return shipping costs.

4. Non-Returnable Items

We do not accept returns for:

  • Personal care items (including beauty and hygiene products)

  • Sale items or discounted products

  • Gift cards

  • Used or opened items (unless defective)

5. Refund Policy

Refunds are only issued if:

  • The item is confirmed defective or damaged

  • The issue is verified by our team

Once approved:

  • Refunds will be processed within 2–5 business days

  • The amount will be returned to the original payment method

We do not provide refunds for:

  • Change of mind

  • Incorrect purchase decisions

  • Delays caused by shipping carriers

  • Finding a cheaper alternative after purchase

6. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please contact us at: infoflowtechy@gmail.com


7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your credit card provider

If the issue persists, contact us at: infoflowtechy@gmail.com

Contact Us

For any questions regarding this policy, please contact our support team at:
📧 infoflowtechy@gmail.com